Monthly charge just went up by almost 25%!

My monthly fee just went from $79 to $105. I’m a Gold Member. No notice. Nothing just took an $25 from my bank account. Can’t get through to anyone. What [Edited: "Language"] has happened to Comcast?

Responses

XfinityAlfonso

Official Employee

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1.6K Messages

1 year ago

Hello Ferretguy we're sorry to hear that rate increase crept up on you. From the sounds of it and the amount your promotional discount likely expired. The expiration dates are listed on your Xfinity statement but can also be found via My Account anytime. You can search for new plan offers by using our Xfinity Plan Builder which will show what's available to you once you've signed in.

You can also reach us anytime by calling 1-800-XFINITY(934-6489) or reach us 1-1 here using the instructions below.

Finding Your Legal Agreements and Contract in My Account

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Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address so we can find your account easily.

2

Ferretguy

Contributor

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18 Messages

I tried to call ‘anytime’ and no one was available to answer. And it didn’t creep up on me. I have both Xfinity internet and Xfinity mobile and have been a customer for many, many years. I tried searching for a new plan and it’s offering me the exact plan I have now for the same price I was paying. Why make me go through all that. Just give me the same price I’ve been paying.

1 year ago

0

XfinityAlfonso

Official Employee

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1.6K Messages

We totally understand where you're coming from, and if at all possible we can look for a new plan/package that is similar to what you've paid in the past. AS with any promotion though, these do ebb and flow and change over time. We see you've sent a 1-1 message, so we're happy to go over the particulars with you via that thread.

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

dwhite1098

Visitor

•

1 Message

1 year ago

I was on the phone with an agent for 30 minutes adjusting my service and the email link to confirm keeps timing out. I called back and next agent couldn’t reproduce anything.

1

0

XfinityEva

Official Employee

•

1.6K Messages

dwhite1098 We're sorry to hear you are having trouble getting your plan updated. The approval link is only good for about 15 minutes once sent. We recommend clearing cache and cookies if you are having any issues with the site loading or advancing to the next step. We'd love to continue helping you here.

To send us direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

Ferretguy

Monthly charge just went up by almost 25%!

XfinityAlfonso

Ferretguy

XfinityAlfonso

dwhite1098

XfinityEva

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