Visitor
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1 Message
Monthly billing statements from a closed account
HI,
I'm trying to download billing statements from an account I closed in 2022 without success so far.
Xfinity telephone support was unable to help, aside from telling me to go to an Infinity Store and have them print out these bills. This is not a satisfactory solution. It's inconvenient to go to the store, plus I need the bills in an electronic form to prepare my tax returns. Is Xfinity unable to provide digital copies of bills?
Please advise.
thanks
XfinityRay
Official Employee
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2.8K Messages
2 years ago
Hello, @user_bc2950. Thank you for taking the time out of your day to contact us about needing billing statements from last year for your closed account. My Account will no longer work once your account is closed. We do not have a way to send you a digital copy of your statements at this point. They can be printed at your local Xfinity Store as you heard when you reached out previously. That would be the only route to obtain a copy of them.
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