Monthly billing increase

iceysolesims Thanks for posting on our Community Forums for assistance with your billing concerns. I'm sorry to hear about the unexpected increase. This is not the experience we would like you to have, and we'd love to help investigate what's going on. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Thanks for allowing us to help with your rate concerns, iceysolesims. I'm glad we figured out your promo expired and were able to find a suitable offer for your financial needs. If you need anything else, don't hesitate to create a new submission. I will mark this issue as solved. Have a great rest of your day.