Visitor
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1 Message
Monthly bill
When I signed up for Xfinity I was given a total of what my bill would be each month. I have had service for almost a year now and not once have I received a bill with the amount that I was quoted. I have to repeatedly make phone calls to Xfinity to verify charges, request credits or discuss other issues about service. I am currently speaking with friends and family about the cable company they are using and making comparisons to Xfinity. If I find a company with a cheaper monthly rate and the type of service that I want, I will definitely be considering changing cable companies. I also am very frustrated when I have to speak to one of your representatives and they are barely able to speak or understand English. The problems are hard enough to try and resolve without having to speak with someone that doesn't understand. There needs to be a lot of improvement made on your behalf.
XfinityMarshante
Official Employee
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1.6K Messages
26 days ago
Hello @user_7ofkjy, thank you for taking the time to leave a post. Sorry this has been such a frustrating experience. I completely understand your concern about your bill not matching what you expected and having to reach out multiple times to address charges and credits. We’d be happy to review the account with you, clarify what’s contributing to your monthly total, and explore any available options. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
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