Visitor
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1 Message
Monthly Bill
My monthly bill jumped from $60 to $110. I was under the impression that this monthly bill was locked in for 5 years when I signed up in August of 2025. I cannot afford the monthly jump. Please let me know what my options are or I will have to search for WIFI alternatives - which I don't necessarily want to do. Thank you!
EG
Expert
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121.1K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVictor
Official Employee
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2.5K Messages
2 hours ago
Here's the detailed steps to direct message us:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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