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ST1380
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Saturday, June 8th, 2024 7:39 PM

Monthly bill went up; not sure why

Hello! I've been paying a certain every month for internet for a while now and I noticed that next month's bill went up by $29. Is there someone I can reach out to directly to discuss this? I'm guessing that maybe a promotion I was on ran out, and I'd like to see if there's a new one that I can join so I don't have to reduce the speed. Thank you!

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4 months ago

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XfinityRichard

Official Employee

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1.3K Messages

4 months ago

It was a pleasure, @ST1380 working with you in private today and getting your account concerns addressed. Please don't hesitate to reach back out if you have any further questions or concerns, we'll always be here for you.-Richard

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XfinityRichard

Official Employee

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1.3K Messages

4 months ago

Hi there, @ST1380 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you in finding a new Internet only plan that fits your needs and budget. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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