Visitor
•
2 Messages
Monthly Bill is Huge Now. What happened?
Oh Goodness! My Bill exploded! Why is it so high now? I have been a loyal Xfinity customer for five years now. Why would I get such a huge bill when I’ve been so loyal. Please reconsider and get it back to where it was to retain and keep loyal customers. I am already looking for other avenues and there are many. Please Xfinity, bring your prices down. Thank you.
XfinityMatthew
Official Employee
•
279 Messages
1 month ago
Hello user_6a5482 , I certainly understand the frustration seeing the high price. We can certainly check to see what promotions or discounts may have rolled off and see what else we can get for you. We definitely value your loyalty. In order to check into specific pricing and deals I will need to access the account. Can you please send me a direct message with your full name and address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0