Monthly bill increase

Hello, @user_glou1i I share your sentiment when my bill increases suddenly. The fastest way to check is to look at your bill statement the prior month before the increase and look for highlighted information right under the amount due box. For further explanation review page 3 which is your  billing details page and partial charges. 

Paperless, no problem! To view your Xfinity bills online, you can use the Xfinity app. First, download the app and sign in as the Primary user or a Manager. Then, tap the Account tab, followed by the account balance section. From there, select Statement history to view and download PDF versions of your current and past 24 billing statements. You can tap the date of the statement you wish to view or download. For more details, visit the Online Support Center. For more details see: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill

If you'd like us to review your account with you and talk it through send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!