Sunday, June 9th, 2024 6:29 PM

Monthly bill almost doubled

Hello! I noticed my last month bill went up from $60 to $114 without any warning and I haven't made any changes to the plan. I've seen similar posts where people are asked to send a "Direct message" to "XFinity support" in order to solve this, but I don't see any option on the website to send a direct message. Can you help me with this? Thank you!

Official Employee


1.1K Messages

1 month ago

@mesantam Thanks for reaching out! It sounds like you may have had a promotion roll off your account that caused the pricing increase. We can review your account, and see if there are any promotions available to you. Please send us a direct message using the directions below. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it



1 Message

There is no direct message icon. I'm experiencing the same billing issue. First month was $30 and now for the 2nd month it's $75 with no changes nor warning. Assistance is greatly appreciated.

Official Employee


1K Messages

Hello @user_5thfyn, Thanks so much for taking a moment out of your day to leave a comment on our community forum. Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks you for a private message to be sent, you can then proceed with doing so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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