Visitor

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2 Messages

Saturday, October 18th, 2025

Money taken

I had at billing date set up but I ended up being able to pay off over due balance before the date and yall still ended up taking the full amount and more from me and now my account has a negative balance 

Oldest First
Selected Oldest First

Official Employee

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154 Messages

11 hours ago

 

user_7mdbwz, oh no! That's not good. I apologize about your experience. I've been there, done that, and gotten the t-shirt. I know exactly what it feels like. I'd like to help you with taking a look, and getting what overpaid, refunded.

To move forward with your concern, please send us a direct message with your full name and service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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