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user_33v8gg
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Visitor

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3 Messages

Tuesday, February 17th, 2026 3:30 PM

Money taken out of my bank account without permission

My mobile phone was canceled in August but Xfinity took money out of my bank account in October but refused to refund me

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Updated 

4 hours ago

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XfinitySara

Official Employee

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2.3K Messages

5 hours ago

Hello and welcome, @user_33v8gg! Thank you for creating a post regarding your billing concerns. If you were still enrolled in Automatic Payments, and a balance was due, that could be one reason for the withdrawal from your bank account. But we can certainly take a closer look! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_33v8gg

Visitor

 • 

3 Messages

4 hours ago

My mobile was cancel in August no money owed they took $47.09 out of my bank account only refunded me $6.98 I want all that’s owed to me 

Note: This comment was created from a merged conversation originally titled Money own me

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XfinitySara

Official Employee

 • 

2.3K Messages

@user_33v8gg - No need for a new post! We've seen and responded to the first one you created :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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