Visitor
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1 Message
Money debited out my account and should not have been.
I set up a payment arrangement for the bill to be debited out my account on April the 30th, 2026 for $61 and on April 11th they debited $79.78 causing my account to go in the negative 😥😥 I called and spoke with a representative name Funyuni on 4/13 and she said that My refund would be in the account in 24 hours.😡 On 4/14 I called back because there was no refund and I Spoke with a representative name Pratik and he informed me that Funyuni did not put it in for me to get a refund because she should of given me a code in which she didn't. So he put it in for me and gave me a code. Then later on this afternoon I received a text or email saying I was not getting a refund. I don't think that is Fair toe, I set up the arrangements for a certain date and they just ignored that and charge my card. I just feel like y'all don't care. I already spoke to 5 different a representative and no one could help me get a refund. This is so Unfair to me.
XfinityJeffB
Official Employee
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272 Messages
4 hours ago
Hello user_98ag6h, thank you for reaching out here in our Xfinity Community forum. I understand this is a frustrating situation, and I want to see how I might be able to help you. To do so, I will need some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
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An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
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