Visitor
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1 Message
Modem/wifi charges for 5 years?
I just found out I have been charged monthly for a modem/wifi (since at least 2018) that I do not have nor have I ever had. I have ALWAYS used my own modem/wifi. i and have NEVER used a comcast/infinity modem/wi-fi. I have now paid comcast/Xfinity modem rental fees for at least the past 5 years or 60 months. It may be longer than 5 years but my Comcast/Xfinity bills only accessible from 2018 to 2023. At the current rate of $15/mo x 60 months Comcast has now charged my account approximately $900 for equipment I DO NOT HAVE. Help?
CCRose1
Contributor
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242 Messages
2 years ago
@user_2e97f6, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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