Visitor
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1 Message
Modem not being delivered
I have called two times already and asked for a new modem to be shipped, but nothing ever arrives and no one is able to give me tracking information. Its been roughly two weeks and I haven't had Internet, so I'm looking for a way to get the modem shipped and being excused of paying for two weeks of Internet that I haven't had
XfinitySean
Official Employee
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547 Messages
9 hours ago
Hey there Gil02, thanks for taking the time to reach out through our community forums! Two weeks is an awful long time to go without internet, so I sincerely apologize. You're in the right place for help, and our team would be more than happy to look over the account to see what may have happened with those previous shipments and make sure a new modem makes it way to your home! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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