Visitor
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1 Message
Mobile
I’m under a contract with Xfinity for my two IPhone 17’s that I purchased in March. I’ve been making monthly payments since then. However, they’re wanting payment of $1,600 for the phones. I have the contract. Also, it’s under my mom’s name, instead of mine. All of this took place when I moved from California on Sept 28th to Tennessee. This needs to be resolved. I’m under a binding contract and can prove that. In addition to this, I also put in a change of address in September and spoke with a representative and they took my information with my new address. Yet, they’re still using my California address. I did everything on my end correctly. However, Xfinity has not.
XfinityRaul
Official Employee
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3.2K Messages
1 hour ago
@user_rj0ur1 Thanks for reaching out to us via Forums. I would be more than happy to help sort everything out for you. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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