Visitor
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2 Messages
Mobile service interrupted for an activation fee that was waived
My cell service was shut off for an activation fee that isn't paid when the activation fee was supposed to be waived and it says that on the order statement. So now I have no way to call or text to get it turned back on.
XfinityThomasA
Official Employee
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3.2K Messages
3 hours ago
Hello, and thank you for joining the Xfinity Forums community for help with your Xfinity Mobile services user_yhhmv3. You’ve definitely reached the right place, and I’m glad you reached out so we can work through this together. To better understand what’s going on and make sure I provide the best assistance possible, I have a few quick questions. Since Auto Pay is enabled by default and required for Xfinity Mobile service, were you able to confirm whether your most recent payment processed successfully? Automatic payments are scheduled to draft 20 days after your billing cycle closes, so timing can sometimes play a role. If your Xfinity Mobile service is currently suspended due to a missed payment, you can restore service by making a payment using one of the options below:
Make a One‑Time Payment:
Visit xfinity.com/mobile
Use the Xfinity app
Quick Pay Option:
Quick Pay allows you to make a fast, one‑time payment without signing in. This can be especially helpful if you’re having trouble accessing your account or if someone else needs to make a payment on your behalf.
Go to the Quick Pay account lookup page to get started
I know interruptions to mobile service can be stressful, and I’m here to help get things back on track as smoothly as possible. You mentioned the activation fee was to be waived as outlined in your order statement and I wanted to confirm if you saw the charge on your mobile bill statement as well? Please let me know what you’re seeing on your end, and we’ll take the next steps together.
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