Mobile phone

user_nxvjzl Thank you so much for reaching out for help with your mobile account and not being able to call out. I have seen in the past customers that have more than one account or an old account that was not resolved have this issue. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.