Mnsaunders's profile
Mnsaunders
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Tue, Oct 27, 2020 6:00 AM

Mobile phone bill

Recently signed up for mobile service $15 per mo. First bill is for $21.33 with no explanation of charges. 

Question

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Updated 

8 m ago

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jav6joev

Bronze Problem Solver

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2.1K Messages

8 m ago

@Mnsaunders wrote:

Recently signed up for mobile service $15 per mo. First bill is for $21.33 with no explanation of charges. 

Was there possibly a proration of partial month charge or taxes and service charges?

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ComcastChe

Official Employee

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6.1K Messages

8 m ago

Hi @Mnsaunders, 

Thanks for using the Xfinity Forums to express your billing concerns. For a better understanding of your Xfinity Mobile Bill and the charges that were billed, follow this link.

You can visit the Billing section of your Xfinity Mobile Account to see your account statements.

Within Billing, you can see your past account payments and more in a list. From there, you can:

  • Select any payment under Payment History to view the statement paid
  • Select Orders to view any past orders
  • View any credits or returns
  • See your next pending auto-payment and associated statement
  • View the charges so far in your current cycle
  • Make a one-time payment

I hope this helps.

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