Mobile discount not correctly applied

I'm having an issue similar to the ones in this thread (https://forums.xfinity.com/conversations/customer-service/xfinity-new-customer-30-offper-month-internet/61daa3a2f069681686045e98?page=2)

I would deeply appreciate help. I was encouraged to get a mobile line and a majority of my reasoning was for the $30 dollar discount I and many others were offered. A couple months later it finally seems to be showing up. And it's only a 10 dollar discount. I would appreciate any help, tried to message and reach out most suggested ways. I am also receiving the ACP (Affordable Connectivity Program) and that was quickly and correctly added. Ideally both would be correct and it would be very helpful.

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Responses

Accepted Solution

CCGina

Official Employee

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800 Messages

3 years ago

Hi there, @user_e8e26e!

We'll be glad to work on getting that discount added. We'll need to doublecheck eligibility and the options on account to see if we can manually add it, or if a ticket will need to be opened, to start. Please send over a direct message using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

1

U

user_e8e26e

Visitor

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2 Messages

@XfinityGina Currently waiting on a reply, I just sent it to "Xfinity Support" and not you specifically you, as the instructions say. Appreciate the quick and useful help

3 years ago

U

user_9f2e8d

Visitor

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1 Message

2 years ago

Did you ever get this resolved? Same issue, was promised $30/off month but only getting $20 and now everyone I talk to says, sorry, that's best we can do. But I have chat record from rep who signed me up and said I'd get $30. If he was wrong, that's fine, he works for xfinity, so that's their problem, not mine to eat.

1

0

CCChelseaA

Problem Solver

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637 Messages

@user_9f2e8d Hello there!
We can absolutely help look into the discount you were expecting! Our team is here to help with all things Comcast! Please feel free to send a direct message that include your first and last name, and full-service address our way using the steps outlined below and we'd be happy to dive right in!

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

Billing

user_e8e26e

Mobile discount not correctly applied

CCGina

user_e8e26e

user_9f2e8d

CCChelseaA

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