Visitor
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1 Message
Mobile billing
I've been overcharged for my mobile billing since the 2nd month. Every monthI've had to call. The past couple of months the bills have more than doubled. I'm supposed to pay around $55 until I got my third line whi h should be around $75.
I would like to havr a supervisor reach out to me.
XfinityGabriel
Official Employee
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3.1K Messages
7 hours ago
@Sweetiger216,
Hi there! Thanks for reaching out and explaining what's been happening. That’s incredibly frustrating, and you’re right to expect your bill to match the pricing you were promised. You’ve been dealing with this for far too long. I’m really sorry to learn about this experience with you having to call in every month just to correct your mobile charges. You've reached the right place. We are a team of experts who specialize in resolving mobile billing concerns such as this over social media. We can help resolve this once and for all. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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