Visitor
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1 Message
Mobile Billing
How many times must one cancel a service before Xfinity Mobile stops charging? So far, it isn't twice.
I am tempted to dispute the transaction with my bank.
Can someone that actually knows what they're doing please help?!
XfinityRoberto
Official Employee
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2.1K Messages
23 days ago
Hi there and welcome to Comcast @DaniW429. Thank you so much for reaching out to us regarding your mobile charges concerns. You are in the right place and we are happy to assist you today and look at the account charger for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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