Visitor
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5 Messages
Mobile Billing issue still not resolved
I upgraded my phone early in February, and was told once Assurant received my old phone that the charge of the new phone would be waived. Assurant received the old phone in early April. I am still waiting for the credit to my bill. I have spoken to two customer service agents about this already and both assured me it would be credited, but this has not happened. I was online chatting of the advance mobile team earlier today but our internet went out and the chat was dropped. Please help.
XfinityPaula
Official Employee
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1.5K Messages
1 year ago
@smaphis Hello! Thank you so much for reaching out to us on our Xfinity Forums for help with the device credit not being received on your mobile phone. I'm sorry that there's been such a delay. I understand how troubling this can be. I would be happy to look into things to see what I can find. Please note that I moved your post to the customer service portion of our Forums. For specific issues like this you will receive a quicker reply from a Xfinity employee like myself. I have the direct message that you sent already, and I will reply to you there to help find the missing device credit.
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