Mobile bill went to collections even though it was free

Hello @user_rdzih1, Thank you for reaching out to us. I do see that you sent us a direct message.  For future reference, please keep in mind that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. With that being said, we can definitely take care of this for you from here. It just helps other members of the community with similar issues to find the answers they need.