Visitor
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1 Message
Mobile activation fee waived but still charged
I recently signed up for the free 1 year Xfinity Mobile plan which came with my 1G Internet service. It had the activation fee waived and I even have the order confirmation. But in the current bill I'm being charged $25 for the activation. Can you review and adjust it?
XfinityEricB
Official Employee
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3K Messages
20 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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