1 Message
MLB Extra innings
I’m writing as a last resort that someone will help me fix this, last bill i noticed it was around $40 higher and i noticed in my statement it said MLB extra innings and i never ordered that or even watch baseball, so after calling and just going around in circles with the operator i finally talked to a live chat agent who assured me he removed the charges from my account and that he removed the MLB subscription or whatever well anyways i got an email showing my bill for the upcoming month and now its $100 extra added to my bill so i once again contacted a live agent and she also assured me that it was removed from my account and that it would be updated in 24 hours and i checked and its still the same and truthfully i think i deserved to be reimbursed, i shouldn’t have to pay $100 for a service i didn’t even know existed, if i didn’t check my statements i would’ve never known but im tired of going back and forth to get something removed that was just put there without my approval i just want this fixed
XfinityEmilyB
Official Employee
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2.2K Messages
1 year ago
@user_w6vgz0 Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). I'd be surprised if I saw a charge on my bill that I didn't recognize, so I'll make sure this is taken care of.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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XfinityEmilyB
Official Employee
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2.2K Messages
1 year ago
@user_w6vgz0 Thank you for trusting my team to review your bill and take care of those MLB charges. We are available here every day, so please reach out if you ever need anything in the future. You can also manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!
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user_p1daew
1 Message
1 year ago
The same thing happened to me.did not order mlb but they charged me. Been calling them everyday to remove the subscription I don't watch baseball...
Very frustrating situation..now they want 300.00 a month..yes I am trying every day too resolve this issue.the girl says I will resolve but it just never happens
I will call tomorrow tomorrow tomorrow....so be careful watch your bill...
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