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user_u9zfey
1st Topic

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Monday, December 30th, 2024 7:04 AM

Mistaken Equipment Charge

Dear Xfinity:

I enjoyed your service at [Edited: "Personal Information"]. When I moved, you sent me a bill for $55 to return equipment. This is your error. I used my own equipment. Please check your records. You have no record of my having any of your equipment. Please refund this amount, since you charged me wrongly. 

Best regards,

Seth

Question

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Updated 

5 months ago

 • Edited

32

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EG

Expert

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110.5K Messages

5 months ago

The concern is not "Home Security Devices And Equipment" help related........ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityGabriel

Official Employee

 • 

2.3K Messages

5 months ago

 

user_u9zfey, Hi! Thank you for your time spent in reaching out. I can understand the inconvenience caused by receiving a bill for equipment that you did not rent since you had your own equipment. I am so sorry to learn about this experience. You've knocked on the right door in virtual land. Our team of experts is dedicated to resolving equipment charges such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our  shared handle Xfinity Support to send us a direct message.

 

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