Mistake Or Misled

My dad's internet bill went up. He called asking for a new deal, as he told them the bill was too high. She told him he could do a deal for internet and unlimited mobile for a TOTAL of $55/mo. after credits. Also he was to receive a phone for $300 and it was going t be credited back $12.50 per month for 24 months to make it essentially free.

Now he gets a bill for the internet for over the $55 already on its own. Then he finally finds out from them that the mobile bill to come will be over $70 itself. this is not even close to the deal they offered and I think they are taking advantage of someone, due to age.

I have a similar deal myself... Only my mobile is not unlimited, but I pay a COMBINED $57/mo after ALL fees. There is no way that "deal" he agreed to would be around $140/mo!

Also, when they had him and my mom agreeing to it, they flat told the comcast woman that what they sent them said a higher price than $55. She flat out told them it was just not showing the credits and it would be a total of $55 in reality.

He didn't even open the phone and they won't let him return it, saying it's been over 2 weeks, when he thought he had 30 days... but either way he neevr even opened the box.

He has called them at LEAST three times AND he went to an xfinity store.

If someone doesn't straighten this out, I am tempted to tell him to just dispute the charges and move on to a new company. They clearly mislead him or made a mistake and every time he calls they give him next to zero information and they keep saying his bills are correct, which would mean he was lied to.

Years back, they had an internet issue and Comcast came out and without permission messed with my parents' own owned equipment and then said they "fixed it", charged a high fee becaase it wasn't comcast owned equipment, it did NOT fix it, they came back out, put it back exactly how it already was, and refused to take the big three figure charge off their bill. So they have been doing unethical things in the past with them also. So back then, they canceled the tv and kept only internet, rather than spending so much to a company who would do that.... Now here we are with this issue where they are charging almost literally triple what they said they would.