Visitor
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1 Message
missing Refund
Can someone please help me?
my old account number [Edited: "Personal Information"]
[Edited: "Personal Information"]
We sold our house and moved out September 10th.
I returned the equipment to Mansfield, Mass on September 9th ,, The staff there was very helpful and acknowledged all the equipment was retuned in working condition. I recalled they said refund would be a couple weeks .. returned to my Bank of America account .. the same account the payment was taken from for over 25 years at this address ... been a Comcast/ Xfinity customer a lot longer.
Anyway never saw a Credit so I called .. Oct 14th .. Person on phone very nice said all was good .. but it can take a month to get the credit. they gave me the impression I would see it in a week. Person on phone said no issues.
I have called on Oct 20th, Oct 27th and Nov. 3rd ... Everyone told me, no issues .. Should see Credit in a week or so.
This seems a mighty long time to wait for a Credit.
Can someone look into this and tell me the exact day or 2 I should see the Credit? Hopefully, seeing today is Monday, November 9th .. with some help from Customer Service. I will see it this week.
Thank you
P.S. .. every conversation I have had with a Comcast / Xfinity person has been pleasant, cordial, professional .. but I can't seem to get my credit.
[Edited: "Personal Information"]
XfinityJohnG
Official Employee
•
3.3K Messages
14 hours ago
Thank you for reaching out to our team here about that refund status. You have definitely found the right team to check on that status from here. In order for me to look into that I will have to ask you to send me a direct message with the full name and complete address for that account. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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