Visitor
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1 Message
Missing Refund - Need EXECUTIVE Help
I returned a wifi extender to the Xfinity store the very next day after I bought it. Return was done and I got a receipt. It has been an absolute nightmare after that. I never got the money back and it’s been over a month. Calling gets me nowhere as they say I have to go to the store, and the store claims they can’t do anything and I’ve seen them try and it goes absolutely nowhere. I just want my money back and don’t know where to go from here.
XfinityJohnG
Official Employee
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2.9K Messages
10 hours ago
Thank you very much for reaching out to our team. I am sorry to hear about that experience so far, and will be happy to take a look at any equipment charges on your account. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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