2 Messages
Missing refund for over a year on returned Boost Pod
Three times I’ve contacted Xfinity support over a missing refund for a Boost Pod that I sent back a year ago. Three times I’ve been told I would be getting a refund. Three times I’ve been lied to.
xfinity has fooled me three times and it’s starting to get frustrating. I would like this issue to be resolved.
I have a receipt showing proof of return through UPS and Xfinity customer service has confirmed that.
Accepted Solution
XfinityEricB
Official Employee
•
1.7K Messages
4 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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