Visitor
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1 Message
Missing Promised Discount
Hello,
While upgrading my internet package, I noticed Xfinity has not applied the $10 monthly discount to my bill for linking a bank account. Please apply this discount immediately and for all future bills. Please also add an additional credit to my account for this poor service, unnecessary aggravation and apparent dishonesty.
Thank you,
DR
XfinityThomasC
Official Employee
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2.4K Messages
1 month ago
Hello, @HonestyPolicy
Sorry for the frustration not seeing your discount has caused. I hope that we communicated transparently how that discount works. It typically takes 45 days from the time the plan starts to appear on your account. It would be my pleasure to perform an account review and verify that you have that discount in your agreement and make sure it is applied. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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