U

Visitor

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1 Message

Friday, June 13th, 2025 1:07 AM

Missing prepaid visa

I’m owed a $1060 prepaid visa from Xfinity that hasn’t been delivered. And Xfinity gave access to my account details to some unknown parties. I would prefer not to take legal action but I have a lawyer teed up. 

Official Employee

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296 Messages

23 hours ago

Hello user_1e64t1 thanks for posting here on Xfinity Forums. We would be happy to look into the prepaid gift card for you. I assume for that amount it sounds like a contract buyout for mobile. Is that the case? If so, when did you place the order?

 

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