Visitor
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1 Message
Missing Customer Discount on my bill
Hello, my Xfinity rate has gone up to $75 recently due to expired promotional rate. I have received the following email about a $30 loyalty discount but so far it hasn't show up on my bill. I tried to contact Xfinity assistant chat agent but the representative was completely unaware of this, even going as far as saying the email I received from xfinity.com is a spam :( . Looking at the forum posts, I see that many people having the same issue. Could you help with my case? Thank you
XfinityMarshante
Official Employee
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431 Messages
1 month ago
Hello @user_w7r5nj, thank you for leaving a post. I can understand the concern, wanting to know if this was really from us or spam. We can take a look at your account and verify if this was sent from us. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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