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user_t0lvcl
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10/29/2026 3:57 PM

Missing amazon gift card which should be given after 90 days of opening account

Hello Xfinity Customer Support,

I am writing to inquire about the Amazon eGift Card associated with my account. According to the previous notification from yourcard@incentivetracker.xfinity.com, the gift card was being processed, but I have not received it yet.

Could you please check the status of my gift card and let me know when I can expect to receive it?

Account Email: [Edit: personal information]

Attaching the email that I received from yourcard@incentivetracker.xfinity.com: After your eligibility requirements are met, you'll receive an email from yourcard@incentivetracker.xfinity.com with simple steps to activate your card....

Thank you,

[Edit personals information}

Question

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Updated 

5 hours ago

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XfinityOrlandoM

Official Employee

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3.9K Messages

5 hours ago

@user_t0lvcl

Thanks for reaching out to us. We do apologize that you still haven't seen the e-mail notification for the gift card redemption.

 

Please send us a direct message including your first and last name and complete service address so we can get this resolved for you

 

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:" line, type “Xfinity Support”.
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press “Enter” to send it. 

How to: Direct messaging within the forum | Xfinity Community Forum

 

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