Missing $306.03 Refund After Repeated Calls and Failed Resolution

I am requesting immediate escalation regarding a $306.03 refund that I have been attempting to resolve for several months.

My service was supposed to be disconnected in March or April 2026, but Xfinity continued billing my account through automatic payments. I was subsequently advised that a refund would be issued once my equipment was returned, which I completed.

After approximately 15 calls attempting to resolve this issue, I was told the refund would arrive by November 10.

During my most recent call on November 11, the representative stated that $306.03 had been refunded on November 6 to my checking account ending in 6221. I verified that no such deposit had been received.

Rather than investigating the missing payment, the representative directed me to an incentive hotline that provides no apparent way to reach a live representative or resolve my issue.

I am requesting that Xfinity:

1. Escalate this matter to a supervisor or billing resolution specialist.
2. Provide documentation confirming the refund was actually transmitted, including a transaction trace number.
3. Confirm when I will receive my $306.03.

I have spent an unreasonable amount of time attempting to recover money that should never have been collected. I would appreciate someone taking ownership of this issue and following it through to resolution.