BWDC's profile

New Poster

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1 Message

Wed, Jan 20, 2021 2:00 PM

Missed Courtesy Adjustment?

I see several other users have encountered similar issues and that Comcast reps (at least @ComcastRob several times) have been able to assist.

 

I received an email today informing me of a courtesy adjustment (refund) of the Regional Sports Network fee, and referenced a previous adjustment in October. I cannot find any record of a previous adjustment (checking all bills September through December 2020).

 

I connected with a chat agent, who suggested the referenced October "courtesy adjustment" was the increase in fees on the October bill (in the Federal Universal Service Fund fee), which I think is incorrect, but would be a very twisted definition of a courtesy adjustment.

 

Can a Comcast rep help to determine if I was eligible for an October adjustment, and what the amount should have been?

 

Thank you

Responses

Regular Visitor

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1 Message

3 m ago

We also missed out on the October 2020 adjustment and would like to know how to start the process to get the refund.  

ComcastChe

Official Employee

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6.1K Messages

3 m ago

Thank you for posting your question and welcome to the  Xfinity Forum, @BWDC! I'd be happy to help review your account and provide any information I can locate about the adjustment if you haven't been helped already. Can you send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name and the numbers associated with your service address.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

3 m ago

Hey, @taylorsm16136, I can help you as well! Can you follow the steps I provided to send me a private message so I can review your account and adjustments too? I look forward to chatting with you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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