New Poster
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1 Message
Missed Courtesy Adjustment?
I see several other users have encountered similar issues and that Comcast reps (at least @ComcastRob several times) have been able to assist.
I received an email today informing me of a courtesy adjustment (refund) of the Regional Sports Network fee, and referenced a previous adjustment in October. I cannot find any record of a previous adjustment (checking all bills September through December 2020).
I connected with a chat agent, who suggested the referenced October "courtesy adjustment" was the increase in fees on the October bill (in the Federal Universal Service Fund fee), which I think is incorrect, but would be a very twisted definition of a courtesy adjustment.
Can a Comcast rep help to determine if I was eligible for an October adjustment, and what the amount should have been?
Thank you
Responses
taylorsm16136
Regular Visitor
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1 Message
3 m ago
We also missed out on the October 2020 adjustment and would like to know how to start the process to get the refund.
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ComcastChe
Official Employee
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6.1K Messages
3 m ago
Thank you for posting your question and welcome to the Xfinity Forum, @BWDC! I'd be happy to help review your account and provide any information I can locate about the adjustment if you haven't been helped already. Can you send a private message by clicking on my name, "ComcastChe," and then click send a message. Please include your first and last name and the numbers associated with your service address.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe
Official Employee
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6.1K Messages
3 m ago
Hey, @taylorsm16136, I can help you as well! Can you follow the steps I provided to send me a private message so I can review your account and adjustments too? I look forward to chatting with you!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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