Visitor
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1 Message
Misleading by customer service
I asked via online chat to hold my Internet service for just one month as I am traveling and they accepted via chat (have screen shot) after that they offered me to add one line and I repeated so many times shall it be without fees and they confirmed no fees at all I repeated so many times shall no registration or more monthly fees and they confirmed “ yes no fees”. After I signed the verification I surprised by the fees and no holding for the internet during my requested month. Xfinity customer service always playing with words and always cut the line when they succeeded to win the sneaky actions with clients but seriously I do not know why.
XfinityKei
Official Employee
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1.6K Messages
5 hours ago
@user_h4ibsx Thanks for bringing your concerns to our attention. Our team is here to help. My apologies for the experience you had through chat. I would like to advise our seasonal hold has a minimum of 60 days to start it. I have a link to share that goes into how you can set it up from your side with step by step for the future at https://www.xfinity.com/support/articles/seasonal-convenience-plan-enrollment.
As a friendly reminder you can always reach our Mobile team by calling or texting 1-888-936-4968. You may also use our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile
I am happy to look over your Mobile account order to help.
Please send me a [Modmail message]( https://comca.st/3TbkTIv) with your full name and full address I'd be more than happy to look into this for you.
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