Misinformation

After chatting with an agent for an extended period of time, we agreed on a promotional plan that would significantly lower my monthly bill. The new plan would cancel my landline which was fine with me.  When a second agent called me to get my approval to cancel the landline, she told me there was no such promotion as I was offered and the decrease in my bill would be significantly less than what I was promised.  This was a total waste of my time and while both agents were very polite, I don’t appreciate being mislead and lied to.  Very disappointed and will start looking for alternative providers first thing in the morning