Visitor
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1 Message
Misinformation on billing
I was told by multiple agents via chat and on the phone, that I was being enrolled into a 12-24 month payment plan for my past due bill. Even though they all told me that it would take 3 days to activate the plan, they all assured me my balance would reflect $0 and my service would not be interrupted. Instead, my service was completely disconnected and now I have no service. I don't understand how multiple people could give me this information any my service still was disconnected. How do I get this fixed who do I complain to because this has caused me to not be able to work from home even though I have proof that I was told my service would remain on.
XfinityShawn
Official Employee
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2.5K Messages
5 hours ago
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