MILITARY ORDERS

Now she has left me on hold for 30 minutes this is ridiculous she should not be doing this

@Aqil 

I have called several times trying to fix my internet bill that was now sent to collections. I have tried to explain that due to my orders and the SCRA benefits i shouldn't be charged for the early termination fee which I was. I have gone back and forth on several phoen calls trying to resolve this and nothing. Shedaney in collections was the worst person from the company i talked to at all. She was not any help and refused to help me mopve forward even when i provided information. She stated that she cant provide me a service help customer service because i  am in collections. When asked for her name she denied me help and held me on hold for over 10 minutes to listen to the music until you all are closed. With no solution.

Did you call in to Customer Service about your orders in the beginning?

Aqil thank you for reaching out regarding your billing concerns via Community Forums. I understand that your experience over the phone was not the smoothest, but we would be happy to assist you with getting things straightened out. Thank you for your commitment to our armed services as a military member as well. As someone who grew up in a household full of military personnel, I know how much of a sacrifice goes into the profession. Please send me a direct message with your full name and complete service address to get started.

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