Frequent Visitor
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17 Messages
Messed up bill and still no resolution.
I called Comcast-Xfinity early in July to disconnect all my services other than internet. I was told that Xfinity could save me $60 per month if I just switched from Xfinity Voice to Xfinity Mobile and that there would be no changes to any of my services. This turned out to be either a mistake or a lie. However, I had unfortunately signed up for this.
I got a bill that then said I owed more than $600, which is almost triple what my bill (that was too high) had been in previous months. Of course I immediately called and they said, oh, it's a mistake, we'll take care of that, but you will be paying about $80 more each month for the SAME services because we don't even offer your package anymore.
So, I returned all my equipment and went to internet only, which was my plan in the first place. However, my online bill still says I owe this outrageous amount for... what? No one can explain it. There was no installation of the equipment because my service hadn't changed.
I was then told I owe a much smaller amount and just to pay that, but my online bill STILL shows the huge amount. I have requested to speak to a supervisor in billing multiple times but I am told "be rest assured I will handle this for you" but no one EVER does. And my bill is due soon. I'm not paying late fees for this and I want my bill FIXED so it's accurate. I'm very tired of the runaround and the lack of care shown by Xfinity. I am tired of being lied to and "managed" and spending hours on phone calls or on chat when apparently no one has a clue what is going on. Very frustrated at this point.
If anyone can actually fix my bill, please let me know.
XfinityOrlandoM
Official Employee
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2K Messages
2 years ago
@tessiebunny
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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tessiebunny
Frequent Visitor
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17 Messages
2 years ago
Message sent. I will update with info if received.
Also as a side note, please document or get any offers in writing from Xfinity before changing your services. I was told that if I didn't get the offer in writing (to save $60 a month) then I was out of luck. So please, PLEASE get any offers in writing (email or text) with details about charges before you sign. This was my first mistake.
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user_fea56a
1 Message
2 years ago
This has been happening with my bill as well!! I’m furious. I had it lowered to the slowest internet only and had returned old equipment. They keep trying to charge me each month for not returning it even tho they reimbursed me two months ago for returning it.. and my bill each month is diff it makes NO SENSE
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