Visitor
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1 Message
Medical discount
Hello I called in a month ago and got my bill lowered by a medical discount but this is not reflected on my most recent bill. Please call me back [Edited: "Personal Information"]
Visitor
•
1 Message
Hello I called in a month ago and got my bill lowered by a medical discount but this is not reflected on my most recent bill. Please call me back [Edited: "Personal Information"]
XfinityBenny
Official Employee
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1.1K Messages
4 hours ago
@user_jw2soe Thanks for adding a post. We recommend calling that same team that offered the discount, and working with them directly so they apply it successfully. This platform can confirm discounts for promotions and automatic payments, not medical discounts. What we can do here on the forum is get you the latest promotion to keep costs low. If you're interested, send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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