Visitor
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1 Message
Maximum Outage Credits
My Xfinity internet service has been down for multiple days recently, including another outage this morning. This has significantly impacted my work, which requires internet usage. I attempted to request an outage credit today and the response was that I reached the maximum amount of credits. Why is there a limit on credits if the service continues to go down?
XfinityPaula
Official Employee
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2K Messages
10 hours ago
Hello user_st6meu! Thank you for reaching out to us for help with the services and the credits. I'm sorry that the limit is preventing you from processing the credits for known area issues. This is something that my team would be happy to help out with. We want to make sure that there are no underlying issues as well that could be causing interruptions with your service. Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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