Visitor
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2 Messages
match competition to avoid canceling?
I have been an Xfinity customer since 2002. I love my internet service. But I am currently paying $80 per month for 300 mbps internet service. Gateway Fiber just offered me Fiber 600 mbps internet for $75 per month. Like I said, I am very happy with Xfinity and do not want to switch. But I am currently paying more for half the mbps. Will Xfinity offer me a competitive deal? And if so how can I get in touch with someone via email or chat?
Accepted Solution
XfinityThomasB
Official Employee
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2.7K Messages
3 hours ago
user_npndgz Good morning! Appreciate the post, and we are here to ensure we explore options for your service pricing. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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