Thanks for reaching out @user_fhl79d! I understand how important it is to get your payment completed successfully, and I’m happy to help figure out what’s getting in the way.
A couple quick questions:
Are you seeing any error message or error code when attempting the payment?
Are you making the payment through the Xfinity app or while signed in on the Xfinity website?
You can also review our online payment options and instructions here: https://www.xfinity.com/support/articles/pay-comcast-bill-online
Once we know whether an error is appearing and how you're attempting the payment, we can help determine the best next steps.
EG
Expert
•
119K Messages
57 minutes ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAldrik
Official Employee
•
2.6K Messages
49 minutes ago
Thanks for reaching out @user_fhl79d! I understand how important it is to get your payment completed successfully, and I’m happy to help figure out what’s getting in the way.
A couple quick questions:
You can also review our online payment options and instructions here:
https://www.xfinity.com/support/articles/pay-comcast-bill-online
Once we know whether an error is appearing and how you're attempting the payment, we can help determine the best next steps.
Thank you @EG for your assistance!
0