scott2003lhs's profile

New Poster

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12 Messages

Wednesday, September 20th, 2023

Closed

Major billing problem after adding Xfinity mobile

Hello. I added Xfinity mobile via chat last month. The representative was helpful, and stated it would not affect my package or bill. He ported my voice number to Xfinity mobile and then I ported my real number in as the main number. However, in doing this, it destroyed the Triple play I was on. My bill went from 258 no discount including Netflix and Max, to 350 with Xfinity mobile discount and no Netflix!!!!! This is, needless to say, not an acceptable occurrence. Budgeting it a harsh reality and internet at this day and age is a necessity. I will say I am happy with Xfinity Mobile. Can my old package be reinstated with a phone number? I never used home phone I bundled for a discount. I am pretty livid about this but willing to be civil if I can get back to my old rates and hold on to Xfinity Mobile. I even preordered a new iPhone from Xfinity Mobile. Can someone look up the chat and details from around a month ago and help me? Thank you!

Oldest First
Selected Oldest First

Retired Employee

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729 Messages

2 years ago

Thank you for taking the time to reach out. We will be happy to check your account for anything we can do to help lower the rates, please send us a direct message to get started, thank you! 

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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