Visitor
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1 Message
Made payment arrangement still no service
Hello so last week October 3rd I made a payment arrangement and Xfinity assistant told me I could make my arrangement before the 18th of October and service will be restored. So I did that and it was turned off again today. I made several more arrangements through the Xfinity anssistan getting a confirmation email each time, and even paid $50 to see if that helped and service is still not restored. It shouldn’t have been turned off in the first place with my payment arrangement being made last week. It’s been 3 hours since I made the first arrangement. I keep waiting and trying but nothing is happening.
XfinityMatthew
Official Employee
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969 Messages
7 days ago
@user_am7tkv We would be happy to check into the account and any payment arrangements to see what is happening. Please send us a direct message with your full name and the service address so we can get everything pulled up.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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