Visitor
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1 Message
Made payment arrangement service not restored
Hello I made a payment arrangement for my service that would be paid tomorrow but my service was never restored even though it said it would be back within the hour. What can I do to get my service restored?
CCTravis
Problem Solver
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546 Messages
2 years ago
Hello and Good Morning, @user_c375b5 Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum.
I am sorry to read of your experience. I am proud to work for a company that understands that life happens, and at times we just need a bit more time. For these times, we offer Payment Arrangements on qualified accounts.
The most common cause of the issue that you described is to have scheduled a future payment, and not a payment arrangement.
A Payment Arrangement can be scheduled through My Account (either at the website here https://www.xfinity.com/, or in the Xfinity App which can be downloaded here - https://www.xfinity.com/apps
You can also schedule it by phone using the automated phone system at 1-800-266-2278 (1-800-COMCAST).
Although we are not able to establish a payment arrangement for you, we can assist in determining if your account is qualified. If you need further assistance, please feel free to send our team a direct message with your full name and full address to get started. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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