Visitor
•
1 Message
Made payment arrangement but service suspended
I set up a payment arrangement on 8/13/25 for 8/21/25 to get my service restored. 2 days later 8/15/25 it was suspended again. I need my Internet so my kids can do school.
Visitor
•
1 Message
I set up a payment arrangement on 8/13/25 for 8/21/25 to get my service restored. 2 days later 8/15/25 it was suspended again. I need my Internet so my kids can do school.
XfinityBradM
Official Employee
•
946 Messages
23 hours ago
Hey there, @user_11898w. Our team will be more than willing to assist with your options to restore service and see what went on with the payment arrangement. I see you've already DM'd us and we will continue the interaction there.
Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting your payment arrangement concern.
(edited)
0