Mad

XFINITY needs to take accountability for their mistakes that they have made. Since August 1 I have injured nothing but problems. I canceled and returned my equipment August 1 just to be billed and charged for August and for September. I should have eight dollars credit on my Internet service that I no longer have and my bank account should have $231 returned to me but, here I sit Still in the hole from XFINITY taking money that was not theirs and looking at a ticket that was closed saying I will not be refunded. Also see a bill that they took out for my Xfinity mobile, which means they will not use the credit that is there towards the service that is active. I also see that my watch line is active and they are charging me three dollars for that even though I requested them to deactivate the Watch and the line, so all services to do with the Watch should not be reflecting any amounts towards a bill. And on my XFINITY mobile bill I am showing two charges for the same thing but worded differently and they told me when I disconnected Internet, I would only be charged five dollars for having a standalone XFINITY mobile, but I am paying $17 total . XFINITY used to be so good and I have been with them for years and never laid on a payment but now they are just horrible. All they have to say is as a customer myself I completely understand and I will help you and I will get this resolved for you today. Lies, and then when you ask for a manager, they hang up on you. I want my money back and I’m better up to the point of disconnecting all services after all these years and reaching out to somebody that will be able to help me get all of my money back.